Terms and conditions

Who we are

Paws and Trends is a pet shop at Street 5, Sunny Park, Johar Town, Lahore. “We” and “us” on this page mean the shop; “you” means the person ordering. Placing an order on this website means you accept these terms, so please read them first.

Placing an order

Placing an order is a request to buy. Before we send anything, we call the number you gave us to confirm the order and your address. Your order is accepted once we have confirmed it with you.

If we cannot reach you after trying, we may hold the order and, if we still cannot reach you, cancel it. As nothing is paid upfront, a cancelled order costs you nothing.

Prices and payment

Prices are in Pakistani rupees. The total you will pay, including delivery, is shown at checkout before you place the order.

Every order is cash on delivery: you pay the courier in cash when the parcel arrives. We never ask for card, bank or wallet details.

If a product was listed at the wrong price by mistake, we will tell you when we confirm the order. You can then go ahead at the correct price or cancel, whichever you prefer.

If something runs out

Stock can sell out between your order and our call. If part of your order is no longer available, we will tell you and you will not pay for it. You can take the rest or cancel the whole order.

Delivery

What delivery costs and how long it usually takes are on our delivery page. Those times are estimates, not guarantees. Courier delays, public holidays and weather are outside our control, and if your order runs late we will chase the courier for you.

Please give a complete address and a phone number you answer. A parcel the courier cannot deliver comes back to us. You can also collect your order from our shop in Johar Town, Lahore.

Changing or cancelling an order

Contact us as soon as possible. We can change or cancel an order until it has been handed to the courier. After that, it can be returned under our returns policy instead.

Refusing a parcel at the door without a reason costs us the delivery both ways. If it happens more than once, we may decline future cash-on-delivery orders from the same number or address.

Returns, damaged and wrong items

What can come back, and how, is on our returns page. In short: tell us within seven days of delivery. Unused items in their original packaging can come back, but opened food, treats and grooming products cannot, for hygiene reasons.

If something arrives damaged or is not what you ordered, tell us within 48 hours of delivery and send photos of the item and its packaging, and we will replace it or take it back. An unboxing video helps, but it is not required.

Coupons and deals

A coupon can come with conditions, such as a minimum order, a limit on the discount, an end date or a limit on how many times it can be used. The discount you get is the one checkout applies. Deals and coupons can end without notice, but an order we have already confirmed keeps its price.

Products and your pet

We describe every product as accurately as we can. Photos may differ slightly from the item, for example in colour, and packaging can change when a manufacturer updates it.

Nothing on this website is veterinary advice. Follow the manufacturer’s instructions, and ask a vet about anything to do with your pet’s health or diet.

Your account

Keep your password to yourself, and tell us if you think someone else has used your account. We may close an account that is used for fraud or abuse.

Reviews

Reviews should be honest and about the product. We read every review before it appears, and we do not publish ones that are abusive, unrelated to the product, or that include someone’s personal details. A published review shows the name you give with it.

Asking us to stock something

If you ask us to stock a product, we will try to get it and tell you either way. A request is not an order, and neither of us is committed to anything until you place one.

Your rights

These terms do not take away any right you have by law, including under consumer protection law.

Changes to these terms

We may update these terms. The date at the top shows when they last changed, and the version on this page when you placed your order is the one that applies to it.

Questions

Message us on WhatsApp, call 0316 4750988 or email contact@pawsandtrends.com.